TERMS AND CONDITIONS

1. INTRODUCTION
These terms and conditions apply to the supply of cleaning services (the “Services”) set out in the
written quotation produced by the company (the “Quotation”) and submitted to the client (the
“Client”). By accepting the Enclosed Quotation and the Terms and Conditions below, the Client
agrees to enter into a legally binding agreement with NEXT DOOR CLEANING LTD of 296
Brabazon Road, Hounslow, United Kingdom, TW5 9LU with Company Number 13763322 (the
“Company”).

2. DEFINITIONS AND INTERPRETATION
In these Terms & Conditions: The Client means the individual, company or organization
identified as the client in the Letter of Engagement in Schedule I.

“Agreement” means the contract for the cleaning services between the Company and the
Client comprising the Quotation, the Letter of Engagement and these Terms of
Business.

“Clause” the terms set out in sections 1 to 25 of these Terms and Conditions, together
with and including with any Schedules hereto.

“Client” means the party receiving the cleaning services.
“Client.

Personnel” means all persons employed, engaged or authorised by the Client an access to
its premises.

“Company” means the party providing the cleaning services.
“Company Personnel” means all persons employed, engaged or authorised by the Company to
provide the cleaning services.

“Interest” means a rate of 8% per annum above the official bank rate of the Bank of
England current at the date that a payment is due under this agreement
becomes overdue.

“Premises” means the place or places identified in the Letter of Engagement where the
services are to be performed.

“Scheduled Booking Time” means the time and date the Services are to be undertaken by the Company
Personnel in accordance with the Letter of Engagement.

“Services” means the cleaning services described in the Quotation that are supplied by the
Company to the Client.

“Service Fee” means the total fee payable by the Client for the cleaning services
provided by the Company;

“Quotation” means the price quoted by the Company to the Client in respect of the cleaning
services.

3. THE SERVICES

3.1. The Company will provide the Services in accordance with the specification set out in the
accepted Quotation.
3.2. The Services will be carried out by one or more cleaner operatives (the “Company Personnel”)
at the Premises specified by the Client in the Engagement Letter.
3.3. The commencement date of the Services (the ‘Scheduled Booking Time”) will be mutually
agreed in advance, and it will be recorded in the Letter of Engagement.
3.4. The Company will use all reasonable endeavours to ensure that the Company Personnel
introduced to the Client holds the legal right to live and work in the United Kingdom. They
will have a self-employed status with the Inland Revenue, so the Client is not required to
deduct tax under the P.A.Y.E system. The Client acknowledges that none of the Company
Personnel are employed by the Company and that they are engaged as a sub-contractor.
3.5. The Company will ensure that the Services are performed with reasonable care and skill.
3.6. If a cleaning work beyond the normal remit of the Services is required, the Company will use
all reasonable endeavours to obtain the consent to perform such work from the Client and
will add the costs of such work.
3.7. Subject to request in advance, the Services may be provided with the company’s cleaning
materials and equipment (subject to additional charge).
3.8. Subject to clause 3.7., the Company will use all reasonable endeavours to ensure that the
cleaning equipment and materials are safe and in full working order.
3.9. If any Quotation is given with respect to the time of completion of the Services, the Client
herewith acknowledges that this is an estimate only and it may sometimes take longer for the
Company Personnel to complete such Services.
3.10. The Company will advise the Company Personnel to keep at all times the Client’s keys,
fobs or alarm codes safe, although the Client herewith agrees that the Company will not take
responsibility for any loss or damage in this respect should this occur.
3.11. Subject to Clause 20, the Company will use reasonable endeavours to replace the
Company Personnel in the event of sickness or holiday.

4. CLIENT REPRESENTATION AND WARRANTIES
4.1.1. The Client represents and warrants that:
4.1.1. It will provide a safe working environment at the Premises and will comply with all
statutory requirements for the health and safety of the Company Personnel so that they
can perform the Services. The Company reserves the right to withdraw the Company
Personnel from the Premises if it reasonably believes that they may be exposed to
undue risk or danger to their health and safety.
4.1.2. The Company Personnel will have unencumbered and unobstructed access to those
areas of the Premises requiring the Services.
4.1.3. The Company Personnel are not obstructed in their duties by any of the Client
Personnel or any other visitors to the Premises.
4.1.4. It will explain all alarm and security measures to the Company prior commencing the
Services and will notify of any changes before they are put into effect.
4.1.5. It will provide the Company Personnel with a parking permit or other parking
arrangements.
4.1.6. It will inform the Company if it changes locks or alarm codes at least 24 hours prior to
commencing the Services. If it fails to do so, the Company reserves the right to issue an
invoice for any lost time incurred by the Company Personnel failing to gain access.
4.1.7. It will provide the Company Personnel with access to all services and utilities including
but not limited to hot and cold water, electricity, and rubbish bin bags as required by the
Company Personnel to provide the Service.
4.1.8. It will provide adequate and secure space at the Premises for the storage of the
company’s equipment and materials.
4.1.9. The Client agrees to behave nicely to the Company Personnel and to treat them with
respect.
4.1.10. It will advise the Company prior to the commencement of the Services of any hazards,
slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises.
4.1.11. It is authorised to use the Premises and obtain the provision of Services.
4.1.12. It will move out of the Premises all heavy items prior to the commencement of the
Services (e.g. a fridge, bookshelf, or other furniture).
4.1.13. It will secure or remove any fragile, delicate, breakable, or valuable items, including
cash, jewellery, works of art, antiques, or items of sentimental value prior to the
commencement of the Services.
4.1.14. It will empty all kitchen cupboards if it necessary, before commencement of the
Services, if necessary.
4.1.15. It will provide instructions to the Company Personnel on how to use the relevant
appliances (such as washing machine, dryer, iron or any other), if such Services are
required by the Client.
4.1.16. It will notify the Company in advance, at least 24-hour prior to commencing the
Services if s/he is unable to provide access to the Premises.

5. THE COMPANY’S DUTIES
5.1. The Company will use reasonable endeavours to provide the Service faithfully, diligently and
in a timely and professional manner.
5.2. Subject to additional charge, the Company may provide cleaning equipment for the services
and will keep the equipment in good working condition.
6. LOSS OF PROPERTY
6.1. The Company will not be held liable for any loss or damage to the client’s property except to
the extent that the loss or damage is:
6.1.1. caused by the proven negligence or default of the Company Personnel and
6.1.2. is covered by the public liability insurance maintained by the Company.
7. NON-SOLICITATION
7.1. The Client acknowledges that the Company invest significant resources in recruiting, selecting
and training its Company Personnel. Unless the Company gives prior written permission, the
Client must not, directly or indirectly, engage, employ or contract, either on its own account
or on behalf of any third party, the Services of any of Company Personnel who work in the
capacity under the contract at the Premises for any period during which services are provided
by the Company or for a period within 24 months after the conclusion of any Services.
7.2. The Client will be liable to pay compensation to the Company for any breach of Clause 7.1.
7.3. The Client agrees to reimburse the Client for all costs and expenses, including but not limited
to any legal fees, in connection with the client’s enforcement action arisen out of his breach or
threatened to breach of clause 7.1.

8. QUOTATIONS
8.1. The actual price payable by the Client is calculated on the total number of hours worked by
the Company Personnel.
8.2. Any price quoted by the Company is an estimate only and based on information provided by
the Client.
8.3. If at the commencement or during the course of providing the Services, it is apparent that the
actual costs of the Services will exceed the costs provided in the Quotation, the Company
reserves the right to reasonably increase the price given in the Quotation.
8.4. Quotations are only valid for a period of 30 days from the date of the Quotation.
8.5. If the need to collect keys from a third party’s address outside the postal code of the premises
where the work is to be carried out, then a £30.00 charge may apply.
8.6. Parking charges are applicable if parking arrangements cannot be made.
8.7. Congestion and ULEZ charge fees are subject to additional charges (if require).

9. BOOKINGS
9.1. Subject to agreeing to the Quotation, the Client must book the Services by completing and
returning the Engagement Letter to the Company.
9.2. At the time of booking the Client must provide details of any hazards, slippery surfaces, risks
or dangers, ingrained dirt, grease or grime located at the Premises.

10. PAYMENT
10.1. The Client agrees to pay a deposit of 30% of the total amount of the Service Fee at least 24
hours prior to the Schedule Booking Time.
10.2. The Client agrees to pay the full price supplied in the Quotation by the Company.
10.3. Invoices submitted by the Company to the Client are due immediately upon receipt.
10.4. The Client is not entitled to withhold any payment without the written consent of the
Company.
10.5. The Company only accepts payments made by bank transfer. Subject to the Company’s
approval, the Client may in limited circumstances pay in cash for the Services carried out by
the Company;
10.6. The Client agrees to pay for every hour that the Company Personnel were in position to
provide the Services but were prevented to do so as a result of an act or omission caused by
the Client or the Client Personnel.

11. INTEREST
11.1. If any payment is not made on the due date the Company is entitled to claim interest at the
rate calculated in accordance with the Late Payment of Commercial Debts (Interest) Act 1998,
but this entitlement does not affect the other rights of the Client under the contract.

12. NON-APPEARANCE
12.1. If a Company Personnel fails to attend the Premises within 1 hour of the Service Time, the
Company will provide the Client with either:
12.1.1. A full refund of the payments made by the Client towards this particular Services; or
12.1.2. Offer to reschedule the Services at a time mutually agreed between the Client and the
Company.

13. INSPECTIONS
13.1. The Client has a twenty-four (24) hour period following the completion of the Services to
inform the Company if it believes that the Services performed by the Client’s Personnel are
not up to a standard reasonably required of a cleaning service provider or of any damage
caused by the Company Personnel.
13.2. Subject to the Clause 13.1., the Company may, if it reasonably believes that the Services
provided by the Company Personnel are not performed with reasonable care and skill, either
return to the Premises to complete or rectify the Services to a reasonable standard or come to
an agreement with the Client regarding an amended charge fee.
14. COMPLAINTS
14.1. If the Client is dissatisfied for any reason with the Services provided by the Company, it
must inform the Company within 24 hours of completion of the Services. The Company
strives to achieve 100% Client satisfaction and will use all reasonable endeavours to resolve the
problem quickly and efficiently.
14.2. The Client agrees that the Company will not be held liable for any Services that have not
been fully completed, or to standard required of a cleaning service provider, as a result of
obstructions caused by the Client or the of the Client Personnel.

15. EXCLUSIONS AND LIMITATIONS
15.1.The Company will not be held liable for:
15.1.1. not completing or providing the Services as a result of a breach of a warranty by the
Client in accordance with Clause 4.
15.1.2. any loss or damage incurred by the Client or any third party as a result of the effects of a
force majeure event in Clause 19.
15.1.3. not completing or providing the Services due to an act or omission of the Client or any
other person at the Premises during provision of the Services;
15.1.4. existing dirt, wear, damage or stains that cannot be completely cleaned or removed;
15.1.5. any wear or discolouring of fabric or surfaces becoming more visible once dirt has been
removed;
15.1.6. All fragile and highly breakable items, cash, jewellery, items of sentimental value, art and
antiques.
15.1.7. The cost of any key replacement or locksmith fees, unless keys were lost by Company or
the Company Personnel.
15.1.8. Old stains that cannot be removed using normal cleaning methods.
15.1.9. Accidental damage due to faulty equipment.
15.1.10. The Company will not be responsible for triggering any alarm systems. The Client must
provide special instructions for deactivation/activation of any alarm systems.

16. INSURANCE
16.1. The Company have public liability insurance and the details may be provided upon
request.
16.2. The Client must inform the Company of any incident where a breakage, damage to
property or other negative event has occurred due to any act or omission of the Company
Personnel within 24 hours of completion of the Services.
16.3. All fragile and highly breakable items must be secured or removed prior the Scheduled
Booking Time of the Services.
16.4. Items excluded from liability are: cash, jewellery, items of sentimental value, art and
antiques. These must be removed from the Premises prior the Scheduled Booking Time of
the Services.

17. CANCELLATION
17.1. The Client shall be permitted to cancel and amend the booking, free of charge, up to
twenty-four (24) hours before the Scheduled Booking Time.
17.2. If the Client fails to cancel or amend the booking in accordance with clause 17.1., the Client
will be charged a cancellation fee of 30% of the charge fee for the Services.
17.3. The Company reserves the right to cancel the Services if:
17.3.1. It has insufficient staff to fulfil the booking order;
17.3.2. It does not cover the client’s area; or
17.3.3. one or more of the Services booked by the Client were listed at an incorrect price due to
a typographical error.

18. REFUNDS
18.1. Should the Client be entitled to a refund by the Company, such refund will be limited to
the amount of the Service Fee paid to the Cleaning Service Provider.

19. FORCE MAJEURE
19.1. Neither Party shall have any liability to the other for delay or loss occasioned by war,
strike, lockout, industrial dispute, fire, illness, or other circumstance which is outside of their
reasonable control.

20. AVAILABILITY
20.1. All Services are subject to availability. The Client must always contact the Company and
ask for their availability before proceeding with any booking, if conducted online.

21. PRICE
21.1. All prices are inclusive of tax at the current rates and are correct at the time of entering
information.

22. ASSIGNMENT
22.1. Neither Party will be entitled to assign any of their interests in the contract to any third
party without the prior written consent of the other Party. This clause will not restrict the
Company from subcontracting any of its obligations.

23. PRIVACY POLICY
23.1. The Client acknowledges that any information provided by him/her may be used by the
Company for the purpose of providing the Services.
23.2. Subject to Clause 23.1., the Company agrees not to share any such information provided
by the Client with a third party that is not directly involved in the provision of the Services,
unless required to do so by law.

24. ENTIRE AGREEMENT
24.1. This Agreement together with the Letter of Engagement and the Quotation contains the
entire and only Agreement between the parties and supersedes all previous agreements
between the parties respecting the subject matter of this Agreement.
24.2. Each party acknowledges and agrees that in entering into this Agreement it has not relied
on, and shall have no remedy in respect of, any statement, representation, undertaking or
warranty, whether oral or in writing, save as is expressly set out in this Agreement or the
Letter of Engagement and the Quotation.

25. LAW, JURISDICTION AND LANGUAGE
25.1. This website, any content contained therein and any contract brought into being as a
result of usage of this website are governed by and construed in accordance with English law.
Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of
England and Wales. All contracts are concluded in English.